CUSTOMER CARE

What is the Shop Policie?

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Please weare a face mask and keep a distance of 1.5 meters to other people. We have sanitizers in the shop to desinfect your hands. Please stay home, if you feel sick. You can shop our shoes onlie and all store options through store video calls. We will then deliver your orders in a safe way.

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What are your Payment Options?

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Secure options:

1. Cash
2. Credit Card /Debit Cards
3. PayPal
4. Bank Transfer:

Bancomer (Suc. Ajijic) Nr (Cuenta Clabe): 01234001847523769

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What are your Terms of Delivery?

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We deliver the products that you bought

1. At the Store
2. Within Lake Chapala the same Day for no extra charge, but incourage you to tip the driver
3. Within Mexico up to 7 days. Fees depending on the items
4. Currently no shipping outside of Mexico

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How do you handle Returns & Exchanges"?

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You can return any item you bought at the store, unless it is damaged and not returned in its original condition. Buyers are responsible for return shipping costs or losses.

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What is your Privacy Policy?

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We only use your shopping and mailing adress and contact information: 1. To fulfill your order 2. For legal reasons (e.g. like paying taxes) 3. To communicate wwith you about your order and to increase your customer experience.

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